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Utilities Account Manager in Hampshire
An opportunity has arisen for a Utilities Account Manager in Hampshire, between Southampton and Winchester.
Key accountabilities about the Position:
Primary client contact – ensuring timely information transfer between client and laboratory on
workflow, problem, progress, result checks and queries.
Responsibility for key customer invoicing, billing and forecasting.
The collection and compilation of key performance data, including such information for managing
SLAs (Service Level Agreements).
Lead customer review meetings and present SLA and financial data.
Managing deadline driven business requests for administration and data management
Regular liaison with Operations teams.
Regular liaison with Logistics’ teams to ensure contract performance obligations are achieved.
Trained in registration and coordinating progress of customer samples through IT systems.
Working with the client to identify areas of improvement and maintain excellent service.
Responsibility for undertaking approved result amendments.
Ad hoc duties as required to ensure that the business directives are met.
Be part of the Duty Manager Rota.
To be successful in this role you will require the following Competencies:
In-depth Knowledge of at least one area of operations
Must be proactive in addressing and resolving problems
Excellent communication. Organisational and customer service skills required
Effective team participant
Self-manage own workloads
Good attention to detail is essential
Business and customer focused.
Skills and Experience
Significant laboratory experience
Knowledge of LIMS system, QUASAR and Microsoft Word, Excel and PowerPoint
HND or above in a technical subject
Report writing and presentation experience
A technical operations background is desirable
Previous management experience
Full driving licence preferred
Employee Benefits Include:
Annual Leave commencing at 25 days (rising to 27) plus 8 public holidays
Ability to Buy/Sell annual leave
Enhanced Company Sick Pay Scheme
Learning/study support and Professional Fees paid
Group Personal Pension