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Technical Support Scientist (chemist) in Leicestershire

To achieve a thorough understanding of all  product divisions, typical applications, customer requirements and production processes whilst balancing the commercial needs.

To offer customer support as part of the Technical Support Team, covering a wide range of technical problems and requirements, often summarising with product suggestions.

 Main Responsibilities:

 

To assist the Technical Support Team in answering technical enquiries speaking directly with the Global Sales Team and end users.

To work as part of a team, managing the enquiries in a group technical support mailbox.

To ask appropriate questions and extract the information required from application details in order to provide answers in a timely manner, either by phone or email.

To conduct research, where necessary, to understand the end application and put the information into context.

To communicate with the R&D team, gathering additional data when available.

To manage multiple pieces of information and data and construct answers for others, putting technical information into an understandable and easily read format.

To assist Sales and Marketing departments with various documents and information, including writing technical support documents, article reviews, social media contributions, etc.

To carry out various administration tasks, including the management of Technical Data Sheets and Material Safety Data Sheets.

To efficiently communicate any new customer potentials to the Global Sales Team, passing on details for potentials to be followed up.

To work on enquiries and internal projects related to various legislative requirements, including but not limited to RoHS, REACH, H&S, GHS and CLP.

To offer technical training on the product range, including giving presentations and demonstrations of product use.

To visit key customers with the relevant members of the Global Sales Team to gain knowledge and to help understand customer requirements within the technical support role.

To carry out simple tasks in the laboratory, such as analyse or inspect samples, process simple product applications, etc.

Person:

Degree in Chemistry, Polymer Science or Material Sciences.

Experience in a similar role would be desirable.

Some experience in industry is essential.

Reference

PT

Location

Leicestershire

Salary

Competitive
£23k - £25k

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