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Technical Support Engineer in Leicestershire
Technical Support Engineer
Our client is a leader in the development, manufacture and supply of a range of scientific measurement and control instrumentation for use in a variety of sectors such as meteorology, water, environmental, energy, infrastructure and gas monitoring. Due to continued strong global growth they are now seeking to appoint a Technical Support Engineer to work with customers to solve technical problems and provide technical support to the Sales team. The Technical Support Engineer is also a key reference for the technical and sales people in the business, providing support, training and advice to staff.
Hardware and software support for new and existing customers.
Provide specialist support on datalogger communications, including ethernet connections, serial communications, PPP connections, internet protocols, & satellite/radio/GPRS/other communications technologies.
Pre-sales technical support to the Sales Engineers, including but not limited to complex system design.
Create, develop, update and deliver training courses for customers.
Provide in-house training sessions on new products.
Assist R & D with the evaluation, development and marketing of new products.
Provide technical and manufacturing information to Production, where necessary for the completion of orders, including non-standard products and services.
Occasional travel to visit customers and attend Trade Shows which may include overnight stops in the UK and overseas.
Maintain and develop strong long-term relationships with new and existing customers.
Engineering or science degree or qualified by suitable relevant experience.
Technical experience with monitoring or measurement instrumentation in the environmental, weather, climate, energy or aviation sectors.
Excellent interpersonal skills and confident interacting with a wide variety of people.
Well organised and able to prioritise work under own initiative.
Experience in working with diverse communication technologies.
Commercial awareness and excellent customer service skills.
Fluent in English.
Project Management experience.
Experience in working with Modbus and similar industry protocols.
Knowledge of software programming using BASIC, Visual BASIC or CRBASIC desirable.
French, German or Spanish language skills (written and oral) would be useful but not essential.