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Technical Support Engineer in Leicestershire
Our client is a leader in the development, manufacture and supply of a range of scientific measurement and control instrumentation for use in a variety of sectors such as meteorology, water, environmental, energy, infrastructure and gas monitoring. Due to continued strong global growth they are now seeking to appoint a Technical Support Engineer to work with customers to solve technical problems (for hardware, software and communications systems) and provide technical support to the R&D and Sales teams.
Provide customer technical support for the company’s hardware and software systems via ‘phone, web and email.
Provide specialist support on communications methods and protocols including ethernet connections, serial communications, internet protocols, satellite/radio/GPRS, cellular and other communications technologies.
Configuration and setup of the company’s software products and helping others become capable in configuring these products.
Able to spot opportunities when providing customer support to quote for programming, instrument or system upgrade or continued consultancy.
Assist with the requirements for system design and implementation.
Write, test and support datalogger programs to interact with a variety of analogue and digital sensors at varying frequencies and scan rates.
Create, develop, update and deliver training courses for customers.
Assist R & D with the evaluation, development and marketing of new products.
Occasional travel to visit customers and attend Trade Shows which may include overnight stops in the UK and overseas.
Maintain and develop strong long-term relationships with new and existing customers.
Graduate of Engineering, Electronics, Meteorology, Software or related subject.
Technical experience with instrumentation, communication and networking protocols.
Knowledge or experience of different sensor output types.
Able to read and interpret data on different computer communication ports.
Experience of C++ or PLC programming would be an advantage.
Excellent interpersonal skills and confident interacting with a wide variety of people.
Technical Support or Customer Service experience.
Well organised and able to prioritise work under own initiative.
Full Driving Licence.
Fluent in English.