Customer Services Co-Ordinator in Warwickshire

An opportunity has arisen for a Customer Services Coordinator based Coventry.

The Customer Services Coordinator manages a dedicated customer base, processes orders, prepares correspondence, and fulfils customer needs to ensure customer satisfaction.

Key accountabilities about the Position:

Day to day management of customers’ accounts ensuring that a proactive & interactive relationship is developed.

Responds to customer enquiries and provides a speedy and thorough resolution to customer issues and problems.

Proactive monitoring of sample progress through the laboratory to ensure that the customers’ requirements are met and any issues are identified.

Responds to all enquiries and delivers appropriate information or refers to appropriate function or people.

Participates in successful implementation or improvement initiatives.

Develops the key relationships and dependencies with other business function.s

Co-ordinates the handling of difficult and/or unusual situations.

Ad hoc duties as required to ensure that the business directives are met.

Candidate:

Contributes to development of customer support strategies and plans.

Contributes to the establishment of best practices for customer support.

Flexible approach to work.

Good organisational skills with the ability to prioritise own workload.

Demonstrate positive behaviours in line with company values, engaging with colleagues and promoting an ethos of integration & high performance.

Quality focus maintaining quality systems and compliance to regulations.

 

Skills and Experience

CANDIDATES WITH MINIMUM A LEVEL QUALIFICATIONS IN BIOLOGY OR CHEMISTRY WILL BE PREFERRED

Customer service experience within a commercial organisation, ideally within a similar environment

Excellent planning, organisational and time management skills

Effective communication skills both written & verbally

Professional and flexible approach to work with a firm focus on the customer

 Is up to date with developments in own professional area and other related areas

Experience with working with various IT systems including MS Office

Ability to meet deadlines and work under pressure

 

Employee Benefits Include:

Annual Leave commencing at 25 days (rising to 27) plus 8 public holidays

Ability to Buy/Sell annual leave

Enhanced Company Sick Pay Scheme

Celebrating Success Recognition Awards

Learning/study support and Professional Fees paid

Group Personal Pension Plan

Car Parking on-site

Reference

GR

Location

Warwickshire
Coventry

Salary

Competitive
£17,500 rising to £18,000

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